Made from the finest materials in the world and with the uttermost care, our rugs are a great addition to your home.
ALL IN STORE AND ONLINE PURCHASES MADE PRIOR TO SEPTEMBER 1, 2020 ARE FINAL SALE.
We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are experiencing longer than normal return processing times, please allow 14-21 days before contacting Customer Support regarding your return.
Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. it’s not the right fit, we’ll help you get there.
You can return most items (unless noted in listing for sanitation reasons) for a store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
After the return: Follow the same steps as a regular return. Once you receive your refund in Store Credit, use your store credit to place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
What are my refund options?
You will receive a refund issued as Store Credit (never expires!), minus return shipping costs as per our Return Policy.
For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
In the event that we issue a refund for a special case: For credit card refunds, we’ll begin issuing your refund once we’ve received notification that we have received your returned item(s) to our warehouse. Please allow 7-10 business days for us to fully process your return and issue your refund. Most banks will process the refund within 3-5 business days.